Frequently Asked Questions

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FAQ

General


Quick Start (video): Get up and running in 2 minutes.

Watch our quick start video at: https://www.youtube.com/watch?v=ZMb_lqJHhSc 

I have installed the Chrome extension, but I don’t know how to turn it on?

Open www.gmail.com. Look for the TURN DND ON button below the COMPOSE button. Click the TURN DND ON button to start the sign in process. The first time you click the TURN DND ON button, you will need to sign into Google and authorize DNDEmail. You must approve the permissions DNDEmail needs in your Gmail in order for the extension to work. We do not read or download your email. We need permissions to add and remove labels from your Gmail in order to manage the do not disturb the process. After the first login/authorization, you have to click TURN DND ON one more time. This will now give you the dialog box to activate DND Email.

How do I contact DNDEmail?

DND Email is developed with love in San Francisco. Questions? Click here to contact us.

How do I remove DNDEmail from my Gmail account?

Note: If you removed the DNDEmail Chrome Extension WITHOUT turning off DND, you may need to manually disable DNDEmail. To manually disable DNDEmail:
1. Go to https://myaccount.google.com/permissions?pli=1 then look for DNDEmail in the list, click it, then click REMOVE.

2. In Gmail, you may also want to delete a label called “DND-INBOX”

I am unable to login or register.

If it is not working, I suggest you try this: cancel your login, then login in again. It will take about 1 minute total.

To cancel, Go to https://myaccount.google.com/permissions?pli=1 then look for DNDEmail in the list, click it, then click REMOVE.

Then simply go back to https://app.dndemail.com and login again. That should fix the connection issue.

Your settings and schedule will NOT be deleted.